Removing Manufacturer Tags/Labels
If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order (please see below for tear-away tag policy). Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.
Removing Tear-away Tags/Labels
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.
Blank Apparel Orders
If you choose to order "Blank Apparel" before placing your full production run, you will be limited to 5 garment pieces at full retail costs.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Reorder Screen Credit
Since we do not charge screen fees, we have a screen reorder credit for reorders placed within 6 months from the last run of the same art. The artwork placement, dimensions, and ink colors must be an exact reorder with no changes. Reorder Screen Credit amounts are:
Standard & Oversize Size: $15/color
Physical Print Pictures
Digital photos acting as proofs of the shirt being printed are available for $50 per location. A two hour window will be given by New Creation for an approximate digital proof time. Once the proof is sent to the client from New Creation, the client will have 15 minutes to approve. If we don’t hear from you within 15 minutes, the order will be taken off press and subject to a re-setup fee of $50/color/location. If additional time is needed over and above the first 15 minutes to approve of the digital photo proof, you will be billed in 15 minute increments at $100 per increment.
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
If credit terms are desired, please download a credit application. Your application will be reviewed and you will be notified within 7 business days.
Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
Within 4 days of placing your order: 15% Cancellation Fee
After 4 days but at least 5 days before the est. ship date: 75% Cancellation Fee
Within 5 days of the est. ship date: 100% Cancellation Fee
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashier’s check.
Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. New Creation reserves the right to change its Terms & Conditions at any time without notice.
New Creation will observe the following holidays for the year 2016 & 2017. These days will not count as production days towards turnaround times.
January 1, 2016: New Year’s Day
May 30, 2016: Memorial Day
July 4, 2016: Independence Day
September 5, 2016: Labor Day
November 24-25, 2016: Thanksgiving Break
December 23-January 2, 2017: Christmas/New Years Break
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us!