Packaging, Shipping, & Receiving
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
We ship via UPS or Fedex. Shipping to the east coast is an estimated 2-5 days. Shipping to the west coast is an estimated 5-8 days. A tracking number will be sent to you shortly after your order has left our facility. New Creation will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. New Creation assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.